Stellenangebot: Lead Support and Experience - Zalando Lounge

Zalando Lounge Service GmbH - Berlin

Lead Support and Experience - Zalando Lounge Department: Zalando Lounge - Campaigns & Content Solutions Reports to: Team Manager Content Solutions Team Size: > 5 Recruiter Name, E-mail: Michael Lee Williams As a Lead Support & Experience, you are responsible for the disciplinary leadership of Team Leads and coordination of the team. In addition, the creation and implementation of optimization approaches that advance the entire area, is in your hands. You set up processes that advance the workflow and ensure new optimization approaches. WHERE YOUR EXPERTISE IS NEEDED Directly lead 5 team leaders, who are responsible for over 60 employees from Sample Quality Management and Content Create strategic concepts, clear reporting and always keep an eye on processes, quality and productivity Oversee various KPIs as well as the creation and implementation of optimization approaches that advance the entire area Ensure a good working environment where all team members feel at ease and can develop within their areas of expertise, with this main goal in mind you will also take over Feedback and Development Talks. WHAT WE ARE LOOKING FOR At least 3 years of professional experience in operations, logistics, production or online shop management Your passion for production processes is combined with the pleasure of leading an interdisciplinary team Organization and planning are among your strengths and even if it gets hectic - you always keep a cool head Indepth knowledge of process or project ...


2018-12-06 - 2019-04-05
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