IT Application Manager - ITSM

Do you want to play a leading role in our global switch to Halo ITSM? Are you focused on delivering a stunning & sustainable ITSM experience? Come help us put a “Halo” above the heads of our global colleagues. We are embarking on a onceinadecade journey to change our ITSM platform. In this role, you will push the project to deliver an outstanding user experience – both to our end users and our IT colleagues. You have a focus on increasing the efficiency of RedBull IT's operations, by supporting the effective operation of our key ITSM processes. You will be responsible for defining the strategic direction of our ITSM platform, and ensuring that this direction aligns with our overall IT strategic direction. Areas that play to your strengths All the responsibilities we'll trust you with: As the Application/Platform Owner, you will lead the development of an ITSM Platform Strategy and Roadmap. You will leverage AI, automation, and data mining capabilities to make smarter decisions and reduce risks in our ITSM processes. You are responsible for continually increasing the value of our ITSM platform by enhancing user

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