IT Workplace Services Professional

IT Workplace Services ProfessionalFor our Medical Devices client in Zug, we are currently looking for a IT Workplace Services Professional. The team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.Tasks & Responsibilities:Acting as a digital enabler for our business colleagues & functions You drive employee productivity through