Product Manager - Operations Platforms and Tools

About the opportunity Our Ops Platforms & AI Enablement Product segment is the backbone of the company's operations, in charge of powering Operations, fostering operational excellence and pioneering innovations. We don't just maintain systems, we build a resilient operations tooling ecosystem that enables and accelerates the delivery of companywide initiatives. We're looking for a visionary Product Manager with a strong background in internal tools for Operations, to lead the development and continuous improvement of our Operations workflow management platform, primarily built on Salesforce Service Cloud. You will be at the center of the action, shaping the tools and features that our Operations (Customer Service, Back-Office, FinCrime etc.) teams use every day, powered with AI and Automations. Your work will directly empower our Product teams to launch new offerings faster, enhance efficiency and customer experience at scale. If you are passionate about building robust platforms, collaborating across the entire business, and solving complex problems that have a huge impact leveraging cuttingedge innovation, this is the role for you.

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