GSEC Process, Tooling & Data Analytics Specialist (m/f/d)

Analyze, define and continuously improve global GSEC and support-related processes, workflows and interfaces. Develop pragmatic process standards, templates, working instructions and governance material that are easy to adopt globally. Own and improve tooling concepts for Jira, Confluence, dashboards, reporting solutions and other collaboration platforms. Build and maintain KPI structures, dashboards and recurring reports that convert operational data into actionable management insights. Perform data analysis to identify trends, bottlenecks, recurring failure patterns, process gaps and improvement opportunities. Support automation, digitalization and AI-enablement initiatives that increase transparency, knowledge reuse and operational efficiency. Translate stakeholder needs into tool requirements, user stories, improvement backlogs and implementation proposals. Represent Product Support process and tooling requirements in cross-functional project discussions, especially during NPI planning, pilot phases and readiness reviews. Facilitate cross-functional workshops, retrospectives and improvement activities with Product Support, Field Service, R&D, Quality and Manufacturing. Use
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