Operations Manager Outbound (m/w/d)

Leading and developing the outbound operations team Ensuring the timely processing of customer orders and customer satisfaction Strategic resource planning and optimal coordination of order volumes and staffing Managing, monitoring, and optimizing work processes, as well as reviewing process quality Ensuring compliance with contractual service levels and productivity targets Initiating and implementing improvement projects Analyzing and monitoring key performance indicators and supporting the team in implementing measures Participating in the preparation and execution of internal and external audits and

---