Customer Excellence Director (all genders)

Are you a strategic leader who enjoys building capability, driving change, and creating business impact? We are looking for a Customer Excellence Director (all genders) to lead our affiliate-wide Customer Excellence agenda and help shape the future of commercial performance, customer experience, and operational effectiveness. This is a high-impact leadership role for an experienced, strategic, and collaborative leader who can connect data, digital enablement, transformation, and people development to deliver measurable business results. You will help bring together strategy, data, digital, and commercial execution to make a meaningful difference for our affiliate and the patients we serve. This is a role with real scope to influence performance, shape transformation, and develop the next generation of leaders. You will act as a strategic partner to the General Manager and the Affiliate Management Team . As Customer Excellence Director, you will lead five integrated pillars: Meeting & Event Management and Support Learning & Transformation Customer Engagement Winning with Data Business Intelligence In this role, you will focus on: Commercial performance and business

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