Client Success Manager (m/f/d)

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cuttingedge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued and your growth is supported. Your role at a glance As the primary commercial contact for assigned Enterprise and Retail clients, the Client Success Manager (m/f/d) holds overall responsibility and accountability for these client accounts throughout their entire lifecycle with our company. The role is focused on developing trusted, longlasting relationships across multiple contact points, ensuring all contractual obligations are fulfilled, and overseeing the continuous delivery of guaranteed services. The Client Success Manager (m/f/d) acts as the main point of contact for commercial and contractual matters, including contract renewals, cross- and upselling, as well as general service and escalation management. This role also contributes to the ongoing improvement of our tools and

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