Supplier Manager Repair
Overall Mission : Ensure high-quality, reliable, cost-effective, and predictable FRU supply through KPI-driven management of Repair Contract Manufacturers, supported by data analytics, cost transparency, supplier development, and continuous process improvement.
Key Responsibilities
Manage and develop Repair Contract Manufacturers (CMs) to ensure reliable, high-quality, and predictable FRU supply for Global Field Service and Spare Parts Operations.
Own supplier performance management, including Quality, Delivery, Cost, Capacity, corrective actions, supplier reviews, and continuous improvement programs.
Drive repair planning and capacity management by ensuring adequate supplier resources, equipment availability, forecasting capabilities, and scalable repair capacity.
Establish and govern Repair KPIs and transparency, including DOA, Dead from Stock, First Time Repair Success Rate, Repair Loop Count, Scrap Rate, Capacity Utilization, and Turnaround Time (TAT).
Lead repair cost transparency and optimization initiatives, including cost tracking, benchmarking, process efficiency improvements, and reduction of repair and logistics costs.
Develop standardized
