Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions. Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs. Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability. Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement. Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments. Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact. Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence,

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