Customer Service Manager (f/m/d)

Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards Monitor KPIs and drive continuous improvement initiatives Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud) Act as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d) Support Supply Chain projects through cross-functional coordination Manage escalated cases with root cause analysis and corrective actions Oversee return management across European logistics